1. Overview

All subscription payments for SalesAI are processed by Creem, our Merchant of Record and payment processor. This policy outlines how refunds are handled.

2. Refund Eligibility

Annual Plans: Full refund available within 14 days of initial purchase
Monthly Plans: Full refund available within 48 hours of the monthly charge
After the Above Periods: No refunds are provided. You may cancel at any time to prevent future charges, and service continues until the end of the current billing period
Unused Minutes: Unused call minutes do not roll over to the next billing period and are not refunded

3. How to Request a Refund

To request a refund, contact us at support@salesai.com with your account email and the reason for your request. Refund requests are processed within 5-10 business days.

4. Cancellation

You can cancel your subscription at any time from the Billing settings page. Upon cancellation:

Your plan remains active until the end of the current billing period
No further charges will be made to your account
Your data is retained for 30 days after cancellation, after which it may be deleted

5. Chargebacks

If you dispute a charge through your bank or payment provider without first contacting us, your account may be suspended pending investigation. Please contact support before initiating a chargeback.

6. Contact

For refund requests or billing questions, contact us at support@salesai.com.