1. Information We Collect

SalesAI ("we", "our", or "us") collects information you provide directly, including:

Account Information: Email address, display name, and authentication credentials when you register
Payment Information: Processed securely by Creem — we never store credit card details
Call Data: Phone numbers dialed, call recordings, transcripts, AI-generated summaries, and intent classifications
Usage Data: API call volumes, feature usage patterns, and campaign statistics
Uploaded Content: Phone lists (customer contact data) you upload for outbound campaigns

2. How We Use Your Information

To provide and operate the SalesAI platform and AI sales representative services
To process payments through our Merchant of Record, Creem
To generate AI-powered call summaries, intent classifications, and sentiment analysis
To send transactional emails (account verification, password resets, billing)
To detect, investigate, and prevent fraudulent or illegal use of our services
To comply with applicable legal obligations, including telecommunications regulations

3. Data Retention

Call Recordings: Retained for 90 days from the date of the call, then automatically deleted. You may request earlier deletion at any time.

Account Data: Retained for as long as your account is active. Upon account deletion, all personal data is anonymized within 30 days.

API Logs: Anonymized usage statistics are retained for up to 2 years for service improvement purposes.

4. Data Sharing

We do not sell your personal data. We share data only with:

Creem — Our payment processor (transaction data only)
Twilio — Our telephony provider for placing and receiving calls
DeepSeek — AI processing for conversation analysis and generation
Service providers — Email delivery, cloud infrastructure, and analytics
Legal authorities — When required by law or to enforce our Terms of Service

5. Call Recording Disclosure

By using SalesAI for outbound or inbound calls, you acknowledge and agree that:

Calls may be recorded for quality assurance, training, and compliance purposes
You are solely responsible for complying with applicable call recording consent laws in your jurisdiction
You must notify all parties to a call that it may be recorded before or at the beginning of the call
AI-generated transcriptions and summaries are produced from recorded calls

6. Security

We implement industry-standard encryption (TLS 1.2+) for data in transit and AES-256 for data at rest. Call recordings are encrypted and stored in secure, access-controlled infrastructure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data and call records
Request deletion of your call recordings at any time
Export your account data in a portable format
Object to certain processing of your personal data
Withdraw consent where applicable

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

9. Contact

For privacy-related inquiries or to exercise your data rights, contact us at:

support@salesai.com

Privacy Policy